Terms and Conditions
Terms of Website Use
Other Applicable Terms
Information About Us
euro.harlequinfloors.com/en/ is a site operated by Harlequin Europe SA (“We”). We have our registered office at 29 rue Notre-Dame, L-2240 Luxembourg. Our main trading address is 29 rue Notre-Dame, L-2240 Luxembourg. We are a limited company.
Changes to These Terms
Changes to Our Site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing Our Site
Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
Shopping online on our site
The Harlequin Europe online shop is intended to serve all of Europe, however we depend on courier companies for the delivery of our products and therefore cannot guarantee that the products will be available for purchase from everywhere. Deliveries outside the EU may be subject to import duties or taxes which have to be paid by the customer.
By placing your order and confirming the credit or debit card payment, you confirm that you have understood that any personal details such as your name and address may be processed, saved and shared with third parties (such as courier companies) as necessary for the fulfilment of your order. We will not pass any of your details on to any third parties beyond the requirements to complete your order.
Delivery of online orders
Once the payment has been made, your order will be confirmed to you via e-mail. We will endeavour to dispatch your goods within 2 working days and will notify you via another e-mail once the products have left our warehouse. This e-mail will contain the tracking code for your delivery if tracking is available. Your order should be delivered within 2-3 working days of dispatch, however we would ask you to please be patient if it takes a little longer. If you have not received your order after 14 days from your expected delivery date, please contact us.
Returns of online orders
If your order arrives faulty or damaged, please contact us within 14 days of receiving your order. We will either organise a collection of your order or we will provide you with a way to return the order to us free of charge.
If you have made a purchase and subsequently changed your mind, you can return the product within 14 calendar days of delivery for a full refund of the product price. Please note that we will not be able to refund any shipping costs or possible import duties incurred in this case. Any costs related to returning the product to us will also have to be covered by you. Please contact us to confirm the return address before dispatching any items back to us. We will honour your right to return the item as long as you have made contact with us within 14 calendar days of delivery and the product is redelivered to us in a resaleable condition.
Any refund will be paid to the same payment card which you have used to place the order on our online shop.
We reserve the right to cancel your order and issue a full refund. We will not be liable to pay any compensation or provide any replacement.
Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
No Reliance on Information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation Of Our Liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
(a) use of, or inability to use, our site; or
(b) use of or reliance on any content displayed on our site.
If you are a business user, please note that in particular, we will not be liable for:
(a) loss of profits, sales, business, or revenue;
(b) business interruption;
(c) loss of anticipated savings;
(d) loss of business opportunity, goodwill or reputation; or
(e) any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a
distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking To Our Site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
Third Party Links And Resources In Our Site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.
To contact us, please email firstname.lastname@example.org.
Thank you for visiting our site.