FAQs

Can’t find an answer? Contact us on
+352 46 44 22 or info@harlequinfloors.com!

For any queries relating to our online shop, please use this
contact form to reach our dedicated shop team.

Cleaning
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How do I clean my Harlequin vinyl floor?

Please view our ‘Cleaning and Maintenance’ page for guidance on the best method that you should follow to clean your vinyl floor.

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How do I clean my brand new Harlequin vinyl floor?

All new Harlequin vinyl dance floors should be cleaned before use using Harlequin vinyl dance floor cleaner. Once you have done this, please follow the guidance on our ‘Cleaning and Maintenance’ page.

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What is Harlequin vinyl dance floor cleaner?

Harlequin vinyl dance floor cleaner is a highly effective hard surface cleaner which should be used as a daily cleaner for most Harlequin vinyl dance and stage floors. It will also remove any residue or film left by the manufacturing or the fitting process. Please follow the guidance on our Cleaning and Maintenance page.

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What is Harlequin vinyl dance floor maintainer?

Harlequin vinyl dance floor maintainer is an antibacterial cleanser which leaves behind a protective coating. Harlequin do not recommend the use of dressing or maintainer on floors used for dance as it may cover any emboss on the surface and will change the slip resistance of your floor. Please contact us for further details. Please follow the guidance on our ‘Cleaning and Maintenance’ page.

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Why should I use a Harlequin daily floor cleaner?

Harlequin Vinyl Daily Cleaner contains the biocide Benzalkonium Chloride which provides antibacterial properties and has been proven to be effective against most bacteria and viruses, including human coronavirus. It should be noted that this cleaner has not yet been tested on novel human coronavirus, SARS-CoV-2.

Daily use of Harlequin Vinyl Daily Cleaner is a good practice as it will maintain the optimum performance of your Harlequin floor while keeping it hygienically clean, so reducing the likelihood of any harmful germs, bacteria or virus accumulating on the surface of the floor. More frequent use is acceptable if required.

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Can I use a general multipurpose surface cleanser to clean my vinyl floor?

We would rather not as these products are formulated to clean multi surfaces not specifically formulated to do a single job such as cleaning the floor. Harlequin Daily floor cleaner is a proprietary floor cleaner containing a biocide and therefore specifically formulated to be effective against most bacteria and viruses and at the same time cleansing the floor surface, leaving it hygienically clean and at optimum performance.

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Can I use a diluted solution of alcohol in a spray bottle to clean my Harlequin vinyl?

In killing a virus, the strength of the alcohol has to be a minimum of 60%. If you dilute it to below this concentration, the solution loses its effectiveness.
Harlequin does not recommend or approve of the use of non-tried and tested solvents or cleaning agents as they could do irreversible damage to the surface of the vinyl floor and invalidate any product guarantees.

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Can I use water at 60⁰C to clean my Harlequin vinyl floor?

We would not recommend the use of hot water at 60⁰C, as it could pose a serious health & safety risk from possible scalding and potential damage to the vinyl floor. Water on its own will will not be as effective as when used in conjunction with Harlequin daily floor cleaner which is formulated to work best with ambient or lukewarm water.

Delivery
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Where do you deliver to?

We can deliver to anywhere in Europe. Please contact our sales team to place your order or head to our online shop to place an order for home studio equipment or cleaning products.

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How is a Harlequin floor delivered?

The transportation used will depend upon your order. Small packages are usually delivered by a courier service. If your order is larger or heavy it may be packed on a pallet and arrive in a lorry, so please bear this in mind and let us know if you think there will be any difficulties.

Online shop orders are dispatched within 3 working days and sent through the courier company TNT. Once your order leaves our warehouse, you will receive an e-mail confirmation with tracking details.

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How long will it take to deliver my order?

If you place your order during working hours, your item(s) are in stock and your payment has been confirmed, then your goods will be dispatched within three working days. The delivery times will depend on the destination – please contact us for further details.

Online shop orders should arrive within 2-3 working days from dispatch, however please bear in mind that couriers across Europe are extremely busy and dealing with exceptional circumstances. Once your online order has left the warehouse, you will receive a dispatch confirmation e-mail with tracking information. If you have not received a dispatch confirmation within 7 working days of placing your order and your order has not arrived, please contact our online shop team. If you have a dispatch confirmation but the tracking doesn’t work and your order hasn’t arrived, please wait 14 days before contacting us.

Online shopping
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Which products can I buy online?

We offer home studio equipment such as dance mats and Tap & Turn Boards as well as cleaning products for online purchase.

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Why can't I buy sprung and vinyl floors online?

Before selling you a floor, we like to understand your requirements in order to give you the best advice possible. If you are interested in buying a Harlequin floor, please contact our European sales team.

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Where do you deliver online orders to?

Our online shop serves all of Europe, however we rely on third party courier companies to deliver our products to you and therefore cannot guarantee that we will always be able to ship everywhere in Europe.

Please note that you may be charged import fees for a delivery outside the EU. This is outside of our control and we cannot waive or refund any such fees.

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How much does it cost to ship my online order?

The shipping costs will be calculated based on your address and the weight of your order. To find out the delivery costs, simply add your products into the shopping basket, then go to CHECKOUT and enter your shipping address. This page will show you an estimate of the shipping costs. The accurate shipping costs will be shown on the next page, after you click on CONTINUE TO PAYMENT. You can still choose not to enter any payment details or to go back into the shop and amend your order.

Please note that you may be charged import fees for a delivery outside the EU. This is outside of our control and we cannot waive or refund any such fees.

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How do I pay for my online order?

The online shop will take you through to a secure payment page where you will need to enter your credit card or debit card details. We are sorry that we cannot accept any other form of payment on our online shop.

Please be sure to check that you are happy with all costs shown on the Payment page, as the shipping price may have changed from the previous page. This is because the shipping costs shown on the Shipping and Billing page are an estimate and the exact shipping costs are calculated based on your shipping address.

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How long will it take to deliver my online order?

We do our best to dispatch all orders within 3 working days and the transit time should be 2-3 working days.

Once your order has left our warehouse, you will be notified and sent tracking information via e-mail.

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What can I do if my online order hasn't arrived?

Please use the delivery tracking information in your dispatch confirmation e-mail to see where your order is and contact the courier company TNT if there are any delays.

Please bear in mind that couriers across Europe are extremely busy and dealing with exceptional circumstances. We would be very grateful if you could allow up to 14 days extra for the delivery. If your order has not arrived by this point and TNT have been unable to help you, please contact our shop team.

If you have not received a dispatch confirmation e-mail within 7 days of placing your order, please contact our shop team.

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Can I cancel my online order?

You can contact us within 14 days of delivery to request a refund of your order.  We will let you know where to return your products to and as long as they arrive in a resaleable condition, we will refund the costs of the products to your original payment card.

Please be aware that we cannot refund the costs of shipping the product to you or the costs of returning the product to us, nor any related fees.

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What if my product arrives damaged?

We do our best to package our products securely and we work closely with our courier company to ensure the best quality of shipping service. However, it can still occasionally happen that an order arrives damaged.

In this case, please contact our customer service team within 14 days of receiving the order. We will either replace or refund the product for you at no extra cost. However we will require you to return the damaged product to us and will provide a way to do so free of charge.

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Why are the contact details different for queries relating to the online shop?

We have a dedicated European sales team for the floors and accessories detailed under Products on this website. The online shop is looked after by a different team, so please direct your questions to our online shop contact form. This way, you can avoid delays to your query reaching the people who will be able to help you.

Installation
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Can you install my floor for me?

Our vinyl and sprung dance floors can be fitted by our highly-skilled technical team as part of our total package to ensure your new floor is correctly installed and is fully compliant with current regulations and standards. Contact us for further information.

Guarantee
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What guarantee do you provide?

All Harlequin floors are guaranteed unconditionally against defects in manufacture, provided that claims are made within six months of the date of delivery. The company only accepts liability for replacing a product deemed to be defective. Harlequin will not accept any liability whatsoever for accidental damage or deterioration linked to inappropriate or extreme use.

Harlequin dance vinyl and sprung floors are guaranteed for five years from the date of delivery under normal use and provided that maintenance instructions have been followed.

Harlequin SHOWFLOOR™ and Harlequin HI-SHINE™ floors are guaranteed for two years only from the date of delivery.

Ballet Barres
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Do you sell ballet barres?

Yes, we sell a range of ballet barres and we can supply them as part of a studio fit out.

Sprung Floors
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What sprung floors do you have in your range?

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How is a Harlequin sprung floor supplied?

This depends upon the Harlequin sprung floor you choose. Harlequin WoodSpring and Harlequin Activity and are always installed by our highly-skilled technical team. Harlequin Liberty and Harlequin Liberty HD is usually installed by us, but you can install this floor yourself as it is a modular panel system. Harlequin Flexity is designed to be a self-installed sprung floor, but we can install it for you if required. Please contact us for more details.

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How do you install a Harlequin sprung floor?

This depends upon the Harlequin sprung floor you choose. Harlequin WoodSpring and Harlequin Activity and are always installed by our highly-skilled technical team. Harlequin Liberty and Harlequin Liberty HD is usually installed by us, but you can install this floor yourself as it is a modular panel system. Harlequin Flexity is designed to be a self-installed sprung floor, but we can install it for you if required. Please contact us for more details.

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Can you use a Harlequin sprung floor outside?

Harlequin Liberty HD is water resistant and can be used outside. Harlequin vinyl performance surfaces must only be used in dry conditions or under cover. Please contact us if you need more details on which Harlequin floors are suitable for outside use.

Vinyl floors
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How many vinyl floors do you supply?

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Do you supply Marley floors?

Marley Floors Ltd originally manufactured a double-sided floor for dance but their production line closed in 1977. Their Export Sales Manager, Bob Dagger, decided to set up Harlequin Floors and began production of a similar floor, which he called Harlequin Duo. In some countries a ‘Marley floor’ has become a generic term for a vinyl floor.

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How can a Harlequin vinyl floor be laid?

A permanent vinyl floor is stuck down with adhesive and can’t be removed without risking damage to the floor. A semi-permanent vinyl floor is loose-laid using double-sided tape and then welded at the seams. The seams can later be cut and the floor taken up. A portable vinyl floor is rolled out and the seams are either covered with tape or temporarily secured to the sub-floor on the underside with double-sided tape.

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Can you use a Harlequin vinyl floor outside?

Yes but only when you use it in dry conditions or it’s under cover. If it gets wet then it will become very slippery. If it is placed in direct sunlight it will heat up and may expand. Lighter colours will stay cooler. If in doubt, please contact us.

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How should I store a Harlequin vinyl floor?

Always ensure that the Harlequin Vinyl Floor is cleaned before it is rolled up. If there is any dirt on the underside sweep it clean to prevent transfer onto the performance surface when rolling. Ensure that all adhesive residue from the tape is removed before rolling, otherwise it may be transferred to the performance surface and cause damage. Any stubborn adhesive residue can be removed using warm soapy water and a non-abrasive scouring pad. Allow to the soapy water to penetrate before using the pad. If any adhesive residue remains, dab lightly with methylated spirit and wipe off with a soft cloth Retain the original cardboard core, as it will be required to roll the floor after use. The cores help support the product and will prevent damage caused by bending and creasing. Use of the core will also make the rolled floor easier to handle. If the original cardboard cores are no longer available, use a PVC drainpipe with a minimum diameter of 75mm, ideally 100mm. All Harlequin Vinyl Floors except Allegro, Studio and FreeStyle should be stored on the core horizontally, not vertically (standing on the roll end) which is likely to cause damage to the floor edge. Harlequin Allegro, Studio and FreeStyle should be stored vertically to prevent compression damage to the foam backing. If the floor is being transported to another location, retain the original packaging (box and inserts) for reuse to protect the floor in transit.

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Will a Harlequin vinyl floor crack or degrade over time?

Harlequin vinyl floors are designed to stand up to gruelling tour schedules and, if maintained correctly, will last many years. We have customers who still use floors that they bought from us over 25 years ago!

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How does cold affect a Harlequin vinyl floor?

Harlequin vinyl floors are freeze tolerant but, like all vinyls, they get harder and stiffer as the temperature drops. However, when the temperature rises again they will return to normal. If the weather is cold when taking delivery, the best advice is to take the floor inside as soon as possible.

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What type of surface or sub-floor can a Harlequin vinyl floor be laid on?

A Harlequin vinyl floor can be laid onto most level sub-floors, including concrete, wood or tiles, although we don’t advise laying onto carpet. If a sub-floor is not level or is unacceptably hard, then a Harlequin sprung floor can be used in conjunction with a Harlequin performance surface (vinyl floor, hardwood or engineered board). If you are worried whether your existing floor is suitable, please contact us to discuss your requirements.

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How is a Harlequin vinyl floor supplied?

Harlequin vinyl floors are available in widths of either 1.5m or 2m and in varying roll lengths depending on the product chosen.

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What’s the best way to move a Harlequin vinyl floor around?

If the floor is being transported to another location, retain the original packaging (box and inserts) for reuse to protect the floor in transit. Alternatively, you can use Harlequin vinyl floor storage bags.

Always ensure that the Harlequin Vinyl Floor is cleaned before it is rolled up. If there is any dirt on the underside sweep it clean to prevent transfer onto the performance surface when rolling.

Ensure that all adhesive residue from the tape is removed before rolling, otherwise it may be transferred to the performance surface and cause damage. Any stubborn adhesive residue can be removed using warm soapy water and a non-abrasive scouring pad. Allow to the soapy water to penetrate before using the pad. If any adhesive residue remains, dab lightly with methylated spirit and wipe off with a soft cloth

Retain the original cardboard core, as it will be required to roll the floor after use. The cores help support the product and will prevent damage caused by bending and creasing. Use of the core will also make the rolled floor easier to handle. If the original cardboard cores are no longer available, use a PVC drainpipe with a minimum diameter of 75mm, ideally 100mm.

 

Prices
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How much does a Harlequin floor cost?

That will depend upon the type of floor you’re looking for, the area you wish to cover, if you need it installed and where you’re based. There are many variables, so we can’t provide a specific price or even a general indication on our website. Please contact us for a quote, advice, free samples or further information.

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Where can I buy a Harlequin floor?

You can buy a Harlequin floor directly from us, we operate worldwide. Contact us for further details.

Environmental policy
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What are Harlequins's environmental policies?

Environmental responsibility has been a core value within the Harlequin Group for many decades. Environmentally compatible products and state-of-the-art processes ensure that each production stage minimises our environmental impact.

We engage in responsible product sourcing that combines our customers’ preference for quality with care for the environment, carefully selecting suppliers who reflect our environmental and social concerns. We constantly seek to improve the environmental performance of our processes from manufacture through installation and ongoing maintenance. Raw materials and energy are used efficiently, waste is recycled wherever possible and emissions are kept to an absolute minimum.

Certification and material sourcing: Timber
We either use chain of custody certification or FSC certified sources and documentation is available regarding provenance on request.

PVC lifecycle and policy
PVC floor coverings can be fully recycled and are therefore often described as a sustainable product. The Harlequin Group recycles nearly 100% of its post manufacturing waste. We also buy in further recycled PVC material, thereby actively reducing the amount of used PVC sent to landfill. As part of our commitment to Product Stewardship, we will also recycle any Harlequin product returned to our factories in Europe for recycling at the end of its life, thus minimising our and our customers’ carbon footprints.