Harlequin Europe SA - Privacy policy

For the purposes of the Data Protection Act 1998 We confirm that the proprietor and operator of www.harlequinfloors.com (the 'Website', the 'Site') is Harlequin Europe SA, 29 rue Notre-Dame, L-2240 Luxembourg (the 'Company’, 'We', 'Us', 'Our', 'Harlequin Floors'). We can be contacted via the contact section on the Website. Harlequin Floors respects the privacy of each User ('User', 'You', 'Your') accessing the Website and is committed to protecting Your privacy. Harlequin Floors has structured the Website so that, in general, You can visit and browse the Website without identifying yourself or revealing any personal information. Harlequin Floors ensures that any personal information provide by You to Us will be processed in accordance with the eight principles of the Data Protection Act 1998 and the Company’s Privacy Policy set out below.

Processing of personal data

In accordance with the Company's Website Terms of Use, You may contact the Company via the Website to obtain information about flooring and associated products and services. Personal data about You will be collected when You contact the Company via the Website or otherwise. When posting queries or requesting information, You will be required to give Us certain types of personal information which may include Your name, address, telephone number, email address and contact preferences.

Purpose specification

We collect Your personal data for the purpose of answering Your questions and processing Your requests for information. We will not collect additional information about You from other sources, such as public records or bodies, or private organisations. Specifically, We may use Your personal data to communicate with You, provide information to You and provide contact details of Third Party Providers to You pursuant to Your requests. Contact with Third Party Providers will be at Your discretion. The Company may also use Your telephone number to follow up Your information requests by telephone. You hereby consent to this use of Your personal data. We may also use Your personal data to better understand who uses Our Website and the pages they access so as to be able to improve the Website. From time to time, We may also use Your personal data to contact You for market research or survey purposes, but We will always give You the opportunity to opt-out of such market research and surveys. We will otherwise ensure that Your personal data will not be disclosed to other organisations and authorities unless required by law. You agree to the use of Your personal data or other personal data You have provided to Us for the above purposes. If We wish to use Your personal data or other personal data You have provided to Us for new or different purposes, other than for which it was originally supplied, We will request Your written permission first. We take seriously the trust You place in Us. You agree that if the management of the Website or Harlequin Floors transfers to a third party We may also transfer Your personal data or other personal data You have provided to Us and any other information about You to such Third Party, provided such Third Party agrees to observe this policy.

Security of personal data

Transmission of data and information via the Website or by email is not a secure or encrypted transmission method for sending Your personal data, unless otherwise indicated on the Website or otherwise arranged between Us. Accordingly, Your attention is drawn to the fact that any information and personal data carried over the Internet is not secure. Information and personal data may be intercepted, lost, redirected, corrupted, changed and accessed by other people.

We set security standards to prevent any unauthorised access to Your personal data once We have received it and wherever possible We will use adequate software and working procedures to ensure the security of Your personal data. To prevent unauthorised access, maintain accuracy, and ensure proper use of personal data, we have employed physical, electronic, and managerial processes to safeguard and secure the information We collect online.

Third Party Websites

Parts of Our Website contain links to Third Party Websites not owned by the Company ('Third Party Websites') for Your convenience and information. If You use these links, You will leave the Website. When You access a Third Party Website, please understand that We do not control the content of that Third Party Website and are not responsible for the privacy practices of that Third Party Website. We suggest that You carefully review the privacy policies of each Third Party Website that You visit. The Company's Privacy Policy does not cover the information practices of those Third Party Websites linked to Our Website. Third Party Websites may send their own cookies to users, collect personal data, or solicit personal information. Third Party Websites may operate very different privacy practices to this Website. Links to Third Party Websites on the Website do not imply that the Company endorses those Third Party Sites or agrees with any of the views or information set out on such Third Party Websites.

Automatic collection of data

All networks connected to the Internet communicate in 'IP' (Internet Protocol), which is a technical standard that allows data to be transmitted between two devices. 'TCP/IP' (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood. An IP address is a string of code which identifies Your personal computer and tells the Internet that You are connected. The Website does not automatically store or capture personal data except for logging Your IP address. This information is not retained after You have logged off. We do not link information automatically logged in this way by any means with personal data about specific individuals. Cookies are messages given to an Internet browser by an Internet server. The browser then stores the message. Each time the browser requests a page from the server, this message is sent back. A cookie's main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name next time they visit the same website. We may use cookies for collecting information on the Website.

Subject access rights

Under the Data Protection Act 1998, We have to provide You, as a 'data subject', with a readable copy of all personal data which We may hold about You, within 40 days of receiving Your written request for Us to provide it. The Data Protection Act 1998 allows Us to charge a fee for this. Evidence or proof of Your identity (for example, a copy of Your passport, driver's licence or current bills) will be required. It is both in Our interest and Yours to store and process accurate personal data. If the data We hold about You is inaccurate in any way, where appropriate, You may have Your personal data corrected by Us on request by having it:

1. completed
2. amended, and/or

3. erased. 

Please contact Us to update any of Your personal data or to request access to Your personal data by addressing the 'Marketing Department' at the following address:

Marketing Department, Harlequin Floors, 29 rue Notre-Dame, L-2240 Luxembourg.

We reserve the right to refuse to provide You with a copy of Your personal data based on the exemptions set out in the Data Protection Act 1998, but if We do refuse We will give full reasons for Our refusal and allow You to challenge our decision.


If You have any feedback or questions about Harlequin Floors' use of Your personal information or about Our Privacy Policy, please contact Us. If You send Us personal data via email, post, fax, social media or any other means, We will use it to respond to Your information request. If You email Us or give Us Your email address, We will keep a record of it. We will not give Your email address to any unauthorised Third Parties. Note that communications via email or otherwise are governed by and subject to Our Website Terms of Use set out on the Website. When You email Us please remember that the content of Your email is not secure and could be intercepted. Accordingly, please keep the amount of confidential or personal information to a minimum and We will do likewise when We reply.

Changes to the Company's Privacy Policy
We will post any changes to Our Privacy Policy on Our Website from time to time. Please be sure to regularly check Our Privacy Policy before using the Website. Regardless of any changes We make to Our Privacy Policy, We will always use Your personal data in accordance with Our Privacy Policy in place at the time You provide Your information and the Data Protection Act 1998, unless You give Your express consent for Us to do otherwise.

How We use cookies
Cookies are small pieces of information stored by Your internet browser on to Your computer's hard drive. Like most website providers, We use cookies to enable Us to make a link between You and the information You have provided to Our Website and therefore provide You with personalised content so that We can give You a better experience when You return. Most web browsers automatically accept cookies, although You can choose not to. To ensure You get the best from Our Website, We advise that You keep cookies active on Your device whilst visiting Our Website. You can manually disable and enable cookies on Your device. The process will depend on Your browser and is usually part of Your 'Security Settings'. However, if You disable cookies from Your browser You will experience issues while trying to view or interact with this Site. For further information about managing and disabling cookies, You can refer to Your browser's help section or user guide. Alternatively, the Interactive Advertising Bureau has produced a series of web pages (see www.allaboutcookies.org) which explain to users how cookies work and can be managed.

What cookies do We store?

The cookies used on www.harlequinfloors.com are based on the International Chamber of Commerce guide for cookie categories:

  • Strictly Necessary
  • Performance
  • Functionality
  • Targeting or Advertising

Strictly Necessary

Strictly Necessary cookies let You move around a website and use essential features like secure areas, forms, shops and baskets. These cookies don't collect any information about You that could be used for marketing or remembering where you've been on the internet.

Here is a list of the cookies We have defined as Strictly Necessary:

Cookie Provider
ASP.NET_SessionId Harlequin Floors (Site Essential)
__cookiepolicy Harlequin Floors (Cookie Policy)
CCCustomerId Harlequin Floors (Live Chat)
CCLSGN Harlequin Floors (Live Chat)


Performance cookies collect information about how You use Our Website e.g. which pages You visit and if You experience any errors. These cookies don't collect any information that could identify You – all the information collected is anonymous and is only used to help Us improve how Our Website works, understand what interests Our users and measure how effective Our advertising is.

Here is a list of the cookies We have defined as Performance:

Cookie Provider
__utma Google Analytics
__utmb Google Analytics
__utmc Google Analytics
__utmz Google Analytics


Functionality cookies are used to provide services or to remember settings to improve Your visit.

We currently do not have any cookies for Functionality.

Targeting or Advertising

Targeting cookies collect information about Your browsing habits in order to make advertising relevant to You and Your interests. They are linked to services provided by Third Parties, such as 'Like' buttons and 'Share' buttons. The Third Party provides these services in return for recognising that You have visited Our Website.

Here is a list of the cookies We have defined as Targeting:

Cookie Provider
__stid Share This (sharethis.com)
__uset Share This (sharethis.com)
SSID Google Plus (google.com)
SAPISID Google Plus (google.com)